Q ¡Me han robado la cartera!My wallet's been stolen!
They'll say ¿Dónde ha sido? Tienes que poner una denuncia.Where did it happen? You need to file a report.
"Poner una denuncia" = file a police report; you need it for insurance.
Robbed & emergencies
How to get help in an emergency in Spain
When things go wrong: theft, lost stuff and getting help fast.
Compiled by Gabriel Gilles · Updated
Short answerIn Spain, say ¡Me han robado la cartera!My wallet's been stolen!
Theft, lost things & help (Spain)
Q He perdido el móvil / el pasaporte.I've lost my phone / passport.
They'll say Mira en objetos perdidos.Check lost and found.
Q ¿Dónde está la comisaría más cercana?Where's the nearest police station?
They'll say A dos calles, todo recto.Two streets away, straight ahead.
"Comisaría" = police station. Spain's emergency number is 112.
Q ¿Le ha visto la cara?Did you see his face?
- A Solo de espaldas.Only from behind.
They'll say Miraremos las cámaras.We'll check the cameras.
Q Quiero poner una denuncia.I want to file a report.
- A Pasa, que te tomo los datos.Come through, I'll take your details.
The denuncia is what your insurer will ask for. You can file it online or by phone as well as at the station.
Q Necesito llamar a mi embajada.I need to call my embassy.
- A Te doy el número.I'll give you the number.
Q ¿Me ayudas, por favor? No encuentro a mi grupo.Can you help me? I can't find my group.
They'll say Tranquilo/a, ¿los puedes llamar?Calm down, can you call them?
Q Necesito un médico. / Llama a una ambulancia.I need a doctor. / Call an ambulance.
They'll say Ahora mismo llamo al 112.I'll call 112 right now.
112 is the EU-wide emergency number, free from any phone.
Phone & essentials
Q Se me ha quedado el móvil sin batería.My phone's dead.
They'll say ¿Quieres usar el mío?Do you want to use mine?
Q ¿Tienes un cargador que me dejes?Do you have a charger I could borrow?
They'll say Sí, pero es de iPhone.Yes, but it's an iPhone one.
Q ¿Me dejas hacer una llamada?Could I make a call?
- A Toma, llama.Here — go ahead.
Q ¿Tenéis wifi?Have you got wifi?
- A Sí, la clave está en la pared.Yes — the password's on the wall.
Q ¿Por dónde salgo de aquí?Which way do I get out of here?
- A Por esa puerta, al fondo.Through that door, at the back.
Q ¿Estás bien?Are you okay?
- A Me he perdido, la verdad.I'm lost, honestly.
They'll say Te acompaño a la parada.I'll walk you to the stop.
Q Me he quedado sin dinero.I've run out of money.
- A Hay un cajero enfrente.There's a cash machine opposite.
Q ¿Dónde puedo comprar una tarjeta SIM?Where can I buy a SIM card?
- A En el estanco de la esquina.At the tobacconist on the corner.
Estancos sell SIMs, transport passes and stamps. They are the most useful shop in Spain and nobody tells visitors they exist.